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4

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
What do I do if my certificate does not print?
I scored really low on some of my courses, so I want to take them over, is that ok?

Course

9

I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?
Links to other sites not working when I click on them
The submit button is not working once I enter my answer
Sometimes I can’t enter comments in the text box – it won’t allow me
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
I clicked on the video and it didn’t start
How do I move to the next page?
I can’t open the program – says no “app” to be found
I scored really low on some of my courses, so I want to take them over, is that ok?

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1

What happens if I sent an incorrect email with my contact information?

Login

2

The link to the site is not working/loading on my computer, what do I do?
What happens if I sent an incorrect email with my contact information?

Navigation

2

Links to other sites not working when I click on them
How do I move to the next page?

Popular Help Questions

16

How to address participants that did not complete the material – but skipped through the slides
I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?
I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?
Links to other sites not working when I click on them
I am not sure I completed a module, it doesn’t tell me I’ve completed it.
The submit button is not working once I enter my answer
Sometimes I can’t enter comments in the text box – it won’t allow me
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
I clicked on the video and it didn’t start
How do I move to the next page?
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
I can’t open the program – says no “app” to be found
What do I do if my certificate does not print?
The link to the site is not working/loading on my computer, what do I do?
Can I access the program on my tablet or phone?
What happens if I sent an incorrect email with my contact information?

Printing

1

What do I do if my certificate does not print?

Reporting

7

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?
I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?
I am not sure I completed a module, it doesn’t tell me I’ve completed it.
The submit button is not working once I enter my answer
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
I scored really low on some of my courses, so I want to take them over, is that ok?

Scores

7

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?
I wanted to click false for an answer and true was the only one it would allow me to do – what do I do?
I am not sure I completed a module, it doesn’t tell me I’ve completed it.
The submit button is not working once I enter my answer
I click on an answer to a question, but it doesn’t capture my answer. Is this going to impact my overall completion of the program – I want to pass.
My certificate didn’t print, was it because my overall score was too low on that course? I got lower than 70…
I scored really low on some of my courses, so I want to take them over, is that ok?

Video

1

I clicked on the video and it didn’t start

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I scored really low on some of my courses, so I want to take them over, is that ok?

I scored really low on some of my courses, so I want to take them over, is that ok?

Yes! As long as you have access to your course you can review the course and input updated answers to impact your score.

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Updated on 20 November 2020

I finished one of the courses and it said “congratulations 75%?” – I then went to print my certificate and it had 50% grade on it – I tried a few times, but it did not change – what is the problem?

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